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Refund Policy

RETURNS

All items on sale are non-exchangeable and non-refundable.
However our returns policy contemplates whenever a customer is not satisfied to be able to return any item purchased.
In case you are not completely satisfied or have a complain to make you can return your item in its original condition and original package, properly re-packed (not opened and including the labels), original invoice and proof of receipt by the delivery agent within 15 days of receipt.

We do not accept returns that have not followed the above procedure.

Any returned items will have to be sent to:
Cork World,
Pine Cliffs Resort
Pinhal do Concelho, Praia da Falésia
8200-380 Albufeira
Portugal

Once we confirm the good condition of the returned item we will refund you according to the original payment method within 15 working days.

EXCHANGES

To exchange an item, please email us at corkworld@corkworld.pt with the information about the item you want to exchange together with the new item chosen within the same value of your original purchase.
When exchanging an item the conditions abide exactly by the same observed when you do a return (original unopened packages and documentation).

After this initial contact with Cork World you have to return the item at the following address:
Cork World,
Pine Cliffs Resort
Pinhal do Concelho, Praia da Falésia
8200-380 Albufeira
Portugal

Important notice: All the refunds include the total value of your invoice minus the shipping costs.
In case of exchanges, the postal costs inherent to the return of the original item and the new item posted back to you are of the customers responsibility.

Any returned items for refund or exchange received incomplete, not in its original condition or damaged are non-exchangeable and non-refundable.