Buy online and pick up for free in our store.

Terms of Service

1. GENERAL ONLINE SHOP CONDITIONS

We want your online store experience to be pleasant, therefore we created a very practical shopping site, easy to use and understand guaranteeing that all your data is always protected.

When placing an order you are agreeing by our terms of service.
All orders are subject to stock availability.
Before finishing your order please read all our terms and conditions, as once an order is placed in our online store it will be processed and we cannot amend it or cancel it for you.

2. PRODUCT INFORMATION

All the products traded in our website www.corkworld.pt are according with the Portuguese Law.
The site will allow the availability of all the described products therefore allowing the User to buy them based on these Terms and Conditions. We will make sure all the information is accurate, correcting any description errors that may occur.
We do our best to present our products in a complete, precise and correct way.
All the photo images used of each product in the site are of great quality portraying the most faithful reproduction to give a very good perception of each single item.
However since we trade with handmade products, each one of them is very unique and sometimes there are tiny differences in the colours and patterns used. Most of our products are handcrafted and we cannot guarantee that each of them is exactly as portrayed in the picture shown, since some end up unique and unrepeatable.
Although there is some consistency in the patterns especially the hand painted items, sometimes the painter’s inspiration influences these small differences. We endeavor to offer you a genuine product and these little details make the beauty and value of that final product.

We have the right to change all the information about our products, prices and promotions at any time. The prices shown in the website already include VAT as per the legal Portuguese tax system.
Additional to the prices shown whenever applicable, there are shipping costs.
All prices are in Euros and any payment made by the User will be in this currency.

To shop online with us at www.corkworld.pt you must be 18 years of age or above.

3. SHIPPING POLICY

All products will be shipped to the address supplied by the User for delivery when the purchase was made. Cork World is not responsible for any mistakes made or any incorrect information of the User’s postal address provided when placing an order if the product is returned or not delivered due to this. The User is responsible to provide us with the complete and correct address when registering.

Once your payment details are confirmed, we will pack and ship your order within the next 3 working days.

You will receive an email on the day of your purchase and a second one when your order is shipped.

Your order will be shipped through the following company: CTT – Correios de Portugal, with the following rates:

Mainland Portugal: Correio Nacional Registado or CTT Expresso (CTT)

0.0 kg – 0.5 kg: 4,50 € National Registered Post
0.5 kg - 2.0 kg: 6,50 € National Registered Post
0.0 kg – 2.0 kg: 5,50 € CTT Express Service
2.0 kg – 5.0 kg: 6,50 € CTT Express Service
5.0 kg – 20.0 kg: 8,50 € CTT Express Service

Portugal Islands: National Registered Post ou CTT Expresso (CTT)

0.0 kg – 0.5 kg: 4,50 €
0.5 kg – 2.0 kg: 6,50 €
2.0 kg – 5.0 kg: 12,50 € CTT Express Service - Islands
5.0 kg – 10.0 kg: 15,50 € CTT Express Service - Islands

European Union: EU International Shipping - Tracked (CTT)

0.0 kg – 0.5 kg: 8,50 €
0.5 kg – 1.0 kg: 12,50 €
1.0 kg – 2.0 kg: 18,50 €
2.0 kg – 5.0 kg: 25,50 €

Rest of the World: International Registered Post (CTT)

0.0 kg – 0.5 kg: 12,50 €
0.5 kg – 1.0 kg: 22,50 €
1.0 kg – 2.0 kg: 35,00 €

The official deadlines of delivery according to CTT – Correios de Portugal are:
- National: 1 day
- Europe: 3 working days
- Rest of the world: 5 working days

These times may vary since there are other shipping companies involved especially outside Portugal.
Cork World is not responsible for any delays on deliveries but we will do our best so the companies used, will deliver your parcel as soon as possible.

We will guarantee the delivery to the different countries but will not be responsible for any Customs taxes or restrictions that your country might have.
These possible charges are not responsibility of Cork World and may vary from country to country.
Cork World is not responsible for any delivery delays incurred by Customs actions.
We advise all our clients to enquire about these charges before placing an order with us.

If applicable, you decide to pick up your online purchase in our physical store this is possible and free.

4. PAYMENT METHODS

The User of the site www.corkworld.pt can choose from the various secure payment methods: Visa, Mastercard.
All of your data will be kept private and confidential.
For more details please see our Privacy Policy.
Any purchases not paid within 3 working days will be cancelled by Cork World.

5. REFUND POLICY

RETURNS:
All items on sale are non-exchangeable and non-refundable.
Even so, our returns policy contemplates whenever a customer is not satisfied, to be able to return any item purchased.
In case you are not completely satisfied or have a complain to make you can return your item in its original condition and original package, properly re-packed (not opened and including the labels), original invoice and proof of receipt by the delivery agent within 15 days of receipt.

We do not accept returns that have not followed the above procedure.

Any returned items will have to be sent to:
Cork World,
Pine Cliffs Resort
Pinhal do Concelho, Praia da Falésia
8200-380 Albufeira
Portugal

Once we confirm the good condition of the item returned to us, we will refund you according to the original payment method within 15 working days.

EXCHANGES:
To exchange an item, please email us at corkworld@corkworld.pt with the information about the item you want to exchange together with the new item chosen within the same value of your original purchase.
When exchanging an item the conditions abide exactly by the same observed when returning (original unopened packages and documentation).

After this initial contact with Cork World you have to return the item to us at the following address:
Cork World,
Pine Cliffs Resort
Pinhal do Concelho, Praia da Falésia
8200-380 Albufeira
Portugal

Important notice: All the refunds include the total value of your invoice minus the shipping costs.
In case of exchanges, the postal costs inherent to the return of the original item and the new item posted back to you are of the customers responsibility.

Any returned items for refund or exchange received incomplete, not in its original condition or damaged are non-exchangeable and non-refundable.

6. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All the contents presented (images or text) in the website www.corkworld.pt are exclusive ownership of Cork World, strictly reserved to Cork World and protected under the copyrights terms, same as the rights of Intellectual ownership relating to third parties. Any total or partial reproduction of the site www.corkworld.pt is strictly forbidden.
All the social contents and brands used in the site are copyright protected under the Portuguese intellectual and industrial law.
Reproduction of any or all of the elements of this contents are strictly forbidden.

7. PRIVACY POLICY

Your privacy is important to us.

Cork World guarantees confidentiality and the User’s data protection using out website.

We do not share any information of our site with third parties. All the compulsory data shared in our forms is essential to place your order. This personal data will be processed and stored for the contract in place for buying and selling purposes only.

Cork World has its headquarters at Urb. Al-Sakia Village, Lote LHM15 - Apt. AM, 8125-020 Quarteira with the fiscal number 192728288 and is the entity responsible for collecting and processing your personal data.

According to the applicable law we enable the User the updating of personal data, the full access to that data and the amendment of it either directly by the User or by writing to Cork World.

There is a right of opposition to the use of that data by the User for the purposes mentioned in the previous paragraph. The User can also erase through the reserved area of his/her personal profile any data or the account at any time.

False and incorrect data are not responsibility of Cork World. On this basis we have the right to cancel your order.

Cork World is hosted on the Shopify platform.
We are provided with this platform to allow us to sell our products to you.
Your personal data will be stored and processed in the various tools like storage, database and general applications that Shopify uses.
This personal information or any of your data is stored on secure servers behind a firewall.

From time to time we may contact you with the promotion of our products, discounts or other reasons under our contract as foreseen by law. For these purposes we may contact you via email, telephone, text messages or postal mail.
The User accepts to receive all/or any form of contact related to the shop online through the mentioned channels above with the option at any time to cancel the wish to no longer receive further information or notifications.

Additionally you can contact us through our email: corkworld@corkworld.pt

8. COOKIES

When connecting to our website, Cork World may send cookies the User’s computer.
These cookies enable you to have an easy access and easy experience when shopping with us.
You can disable these cookies through your browser.

9. WARRANTY

All our products have a 2-year warranty effective from the moment of purchase.
This warranty only covers potential manufacturing defects observing the following:

1. The warranty only covers the item purchased, not covering any damages made by accident, misuse or any carelessness observed after delivery.
2. The client must keep the original receipt, compulsory to make any claims.
3. The client cannot try to repair by himself any imperfection or take the product to be repaired by another company. Any manipulation by third parties will void the warranty.
4. Cork World will access the damage to determine that is covered by the warranty.
If it is so, it will be repaired. If it is beyond repair a new product will be given to replace it.
5. If the client finds an imperfection upon receiving the product he must advise us through the “Contact Us” form in our website.

10. APPLICABLE LAW

These terms and conditions abide by the Portuguese Law and the Portuguese courts will have jurisdiction over any action concerning the use of this website.

In case of a dispute, you may resort to the Alternative Consumer Dispute Resolution Entity:
CIMAAL – Centro de Arbitragem de Consumo do Algarve
www.consumidoronline.pt